Reporting Maintenance, Groundskeeping and Railroad Crossing Issues: Who to Contact?

Emergencies (e.g., downed trees, water main breaks, downed electric wires)

Issues that involve utility companies like a water main break or downed wires require contacting the utility company.
For other emergency issues contact:
1. The Town Office.
2. Committee/Commission having responsibility.
3. The responsible Town Councilor (listed on the home page of the Town website).

Railroad Crossing Issues

Although trains that block crossings are not breaking any federal laws, they may put public safety at risk. The Federal Railroad Administration tracks the location and impacts of blocked crossings in order to learn where, when, for how long, and what impacts result from blocked highway-rail grade crossings. There may be legitimate operating and/or safety-related reasons for a crossing to be occupied by a slow or idling train. You can locate the at-grade Aitcheson Crossing on a map and report that a train is blocking it here (the crossing number is 140 505 S, and CSX refers to it as the “Ridge” crossing). Note that this form can also be used to report stuck gates or lights at railroad crossings, but should not be used to report emergencies.

Non-emergency Maintenance Issues

For general landscaping issues (e.g., missed mowing areas or signs blocked by foliage) contact the Town Office.
For other non-emergency maintenance issues not including mowing or landscaping, notify the appropriate Committee or Councilor in charge of that area. (See website for listings). For example, if it involves a tree, notify Forestry & Beautification. If it involves a guardrail or roadway, the Councilor in charge of roadways would be contacted.
For projects that require price estimates, consult the appropriate Committee Chair or the responsible Town Councilor.
Although we cannot cover every issue, residents can always contact the Town office.